Refund Policy

🔄 Refund & Return Policy – Puffin Plush

At Puffin Plush, we want you to love your purchase! If you’re not completely satisfied, we’re here to help.

📦 Return Eligibility

You may request a return if:

• The item is damaged, defective, or incorrect
• The request is made within 3 days of delivery
• The item is unused, in original condition, and with packaging

❌ Non-Returnable Items

We do not accept returns for:

• Used or damaged items (caused by customer)
• Items without original packaging
• Change of mind (unless approved)

💸 Refund Process

• Once your return is received and inspected, we will notify you
• If approved, your refund will be processed within 5–7 business days
• Refunds may be issued via:
  • Bank transfer
  • Store credit (if preferred)

🔁 Exchange Policy

We offer exchanges if:

• You received a defective or wrong item
• The item is still in unused condition

🚚 Return Shipping

• Customers may be responsible for return shipping costs
• Shipping charges are non-refundable

⚠️ Damaged or Wrong Items

If you receive a damaged or incorrect product:

• Contact us within 48 hours
• Share photos/videos as proof
  We will arrange a replacement or refund.

📞 Contact Us

For returns or refunds, contact:

Puffin Plush Support Team 🐧💖
Email: puffinplush99@gmail.com
Phone: +92-3234696101